Subscribe to the Viiz Blog
Stay informed by receiving blog posts in your inbox.
Viiz is proud to present ViizViital, a game-changing virtual assistant service, powered by advanced conversational AI that manages inquiries that do not require immediate assistance from a 9-1-1 telecommunicator. Designed to streamline how non-emergency calls are managed, ViizViital was created to help PSAPs focus on their core mission – providing timely and accurate information to people in dire need of assistance. It can dramatically reduce the strain on overworked telecommunicators and improve emergency response times. ViizViital seamlessly integrates into existing PSAP systems, offering a complete enterprise-ready platform that guides callers through their inquiry, provides answers, and directs them to the appropriate resource.
Beyond the AI-powered automation of ViizViital, Viiz stands alone with our unique capability as a single source solution to provide live-agent support when needed. Multilingual, empathetic human agents are available to assist callers and manage overflow call volumes effectively.
Our scalable solutions are designed to help PSAPs address their key challenges, including understaffed 9-1-1 call centers, stressed and overburdened telecommunicators, delayed response times for emergency calls, and overflow volume due to non-emergency calls.
ViizViital is ready to transform your 9-1-1 call operations and empower your team to focus on what matters most. Experience the future of 9-1-1 call management today by calling Elise Bellick at 908-319-2717.