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(San Antonio, TX – October 2024) – Did you know that as of 2023, there were approximately fifty-six million senior citizens (aged 65 and older) in the United States? Approximately thirty percent of these older adults experience some form of personal emergency annually in the form of an accident, fall, or medical event. To ensure greater personal security and responsiveness in these situations, instant emergency alerts, real-time location tracking, and rapid access to help must be generated.
Working in the background to address the well-being of these nearly seventeen million mature individuals and the peace of mind of their loved ones is Viiz, a leading provider of 24/7/365 emergency, customer care, and contact center services.
“Viiz is excited to be working with Consumer Cellular,” states Viiz President and CEO, Norm Phipps. “This partnership is yet another example of how our singular approach to innovative telematics, personal safety applications, and contact center emergency services are delivering timely solutions that provide compassionate support and peace of mind to seniors, loved ones, families, and their caregivers.”
Upon activation of the Consumer Cellular IRIS Ally Medical Alert Device, a Viiz Agent provides a voice-call response, and the Viiz professional monitoring technology platform pulls in a full range of enhanced data to assist the agent’s support of the situation. The agent triages the problem and quickly transmits appropriate information to first responders to address the need.
“For almost three decades, the ongoing mission of Consumer Cellular has been to provide technology and human support solutions that address the needs of America’s over-fifty population,” states Ed Evans, CEO, Consumer Cellular. “Our partnership with Viiz and its innovative and customer-centric services is an important demonstration of that commitment.”
The IRIS Ally one-touch emergency response device features fall detection, two-way communications, and GPS tracking, along with cellular technology to identify a user’s location. IRIS Ally operates off the Consumer Cellular wireless network, so users are not bound to a Wi-Fi connection or hub located in the home. The device may be worn around the neck with a lanyard or on the hip with a provided clip, both options provide full functionality of the device. IRIS Ally is also water and weather-resistant, making it suitable for use in the shower and wet outdoor conditions.
Viiz is a leading emergency voice services and support provider in North America. The company’s contact center expertise and capabilities are enriched by an active research and development team that innovates and evolves platforms supporting a full range of traditional and leading-edge service center scenarios. With these and other evolving solutions, Viiz enables clients to transform their service centers into sustainable best-in-class customer experiences.
All Viiz emergency call agents are Association of Public-Safety Communications Officials (APCO) Certified, and its contact center operations meet or exceed National Emergency Number Association (NENA) standards for call answering.
Viiz, is a Business Process Outsourcing (BPO)/Software as a Service (SaaS) company with operations in Texas, Alabama, Alberta, Canada, and the Philippines. For more than twenty years, the company has provided emergency, customer care, and voice services for its customers. The Viiz customer base includes every Tier 1 and Tier 2 carrier in the U.S. and Canada, along with mobile, cable, IoT, and other enterprise partners. The Viiz portfolio includes a broad array of voice applications all delivered from a multi-application platform offering a complete BPO, SaaS, or hybrid solution.
Consumer Cellular is the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S.-based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for wireless customer service. In 2024, the company was also ranked #1 in network coverage and customer satisfaction among wireless carriers from ACSI. Based on 2024 ACSI® Survey of customers rating their own Wireless Service Provider. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. Learn more at www.theacsi.org. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2985 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook, Instagram, and YouTube.
Elise Bellick
Vice President of Sales
Viiz
M: 908-319-2717
E: ebellick@viiz.com