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(Washington, D.C., May 21, 2024) Viiz is an industry-leading network communications provider that combines innovative and customized technology solutions with data-enriched human support. Viiz has announced a strategic partnership with Competitive Carriers Association (CCA) to offer cloud-based technology solutions to CCA carrier members.
All CCA member carriers will have access to a full suite of affordably priced Viiz services, including the PSAP database, N11 Translations (enabling accurate and timely geo-routing), directory assistance services, and emergency services for wearables, smart devices, and applications.
"Both CCA and their carrier members are an important part of our current and future strategic business plans, and this partnership allows us to benefit them both,” said Norm Phipps, Viiz President and CEO. “It is our goal that every subscriber, regardless of carrier type, size or location, is able to participate.”
Tim Donovan, CCA President and CEO, stated, “CCA is pleased to partner with Viiz—who has much to offer our carrier members of CCA—to bring these technical solutions to all carriers.”
In addition to its robust data network and advanced technology solutions, Viiz operates live agent call centers which provide a responsive handoff to the appropriate 9-1-1 PSAP, staying on the call to share relevant customer data that aids in a fast, thorough response.
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About Viiz
Viiz, is a Business Process Outsourcing (BPO)/Software as a Service (SaaS) company with operations in Texas, Alabama, Alberta, Canada, and the Philippines. For more than twenty years, the company has provided emergency, customer care, and voice services for its customers. The Viiz customer base includes every Tier 1 and Tier 2 carrier in the U.S. and Canada, along with mobile, cable, IoT, and other enterprise partners. The Viiz portfolio includes a broad array of voice applications all delivered from a multi-application platform offering a complete BPO, SaaS, or hybrid solution.
About Competitive Carriers Association
Competitive Carriers Association (CCA) is the leading association for competitive wireless providers and stakeholders across the United States. Members range from small, rural carriers serving fewer than 5,000 customers to regional and nationwide providers serving millions of customers, as well as vendors and suppliers that provide products and services throughout the wireless communications ecosystem.