ViizViital

Smarter Call Handling for Faster Emergency Response.

ViizViital is the game-changing virtual assistant service, powered by advanced conversational AI that manages inquiries that do not require immediate assistance from a 9-1-1 telecommunication.

Created to help PSAPs focus on their core mission and provide timely and accurate information to people in dire need of assistance, ViizViital is a complete enterprise-ready platform that guides callers through their inquiry, provides answers, and directs them to the appropriate resource.

Helping PSAPs respond faster and operate smarter:

Dramatically reduce your 9-1-1 call wait times

Delivers generative AI-powered efficiency and reliability

Ease the burden on your 9-1-1 telecommunicators

Available Viiz live agents offer support for non-emergency calls

Help your 9-1-1 telecommunicators prioritize emergency calls

Built on a secure and compliant omnichannel communication platform

Experience a scalable, managed service with superior reliability

The only AI for PSAPs
with a heartbeat.

Beyond the AI-powered automation of ViizViital, Viiz stands alone with the unique capability as a single-source solution to provide live-agent support when needed. Our multilingual, empathetic human agents are available to assist callers and manage overflow call volumes effectively.