ViizLiink strengthens emergency response with scalable live-agent support.
Human support for faster, smarter emergency call handling.
ViizLiink Emergency Call Center Services help PSAPs manage emergency and non-emergency call volume with trained live agents, intelligent workflows, and real-time call handling support.
Built for high-demand moments, ViizLiink helps triage caller needs, route information appropriately, and provide scalable support when emergency communication teams need extra capacity.
Helping misrouted calls reach the right PSAP.
ViizLiink TransferAssist gives PSAPs a single national destination for misrouted, NSI, VoIP, and out-of-jurisdiction 9-1-1 calls. APCO-trained Viiz agents identify the correct jurisdiction and complete a warm transfer to the appropriate PSAP.
Participating PSAPs enroll online and program a dedicated transfer number into their call handling equipment for one-button transfers, with minimal new technology and training investment.
Simplify transfers with one dedicated national number
Reduce time spent finding the correct jurisdiction
Connect callers through an agent-assisted warm transfer
Access trained live-agent support 24 hours a day
Get started with minimal technology and training investment
Manage costs with transparent pay-per-use pricing
Built for critical moments. Powered by human connection.
Behind every emergency call is a person who needs to be heard, understood, and helped. ViizLiink brings trained human support to the front line, helping PSAPs manage call volume, improve response workflows, and maintain reliable caller engagement when every moment matters.
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