Emergency Services
Data + Human Support for Critical Moments
IoT-Informed Emergency Response Is Here
Connected devices and apps can provide life-saving information in emergency situations, but only if the data can get to the right first responder — fast.
Connect Your Devices and Data to Protect and Save Lives
Viiz supports faster, more precise emergency response for your customers by integrating your smart devices and technologies into our network and making their data accessible to our live agents.
Applications
Put your users’ data to use in an emergency, providing real-time information about location, personal description, vehicle type and more.
Wearables
Send data from mPERS and other wearable devices to emergency agents so they can detect falls, monitor vital signs and mobility, track location and more.
Connected Mobility
Ensure data from your vehicle sensors and apps can mobilize emergency response in the case of an accident, breakdown or lost or stolen vehicle.
Home Safety
Share real-time information from your security systems to drive a swift, accurate response during a fire, break-in or medical emergency.
Public Safety (9-1-1)
Get quick, capable support during major disasters or outages from our agents, who can triage calls and pull data from all types of connected devices.
Real-Time Data,
When Every Second Matters
In a moment of crisis, your customers’ data can provide vital information to first responders.
Viiz provides complex API integrations that carry all forms of data from your emergency-assist technologies — devices, applications, telematics and more — to the emergency response specialists who can help. Our Layer 2, cloud-based network contains redundancies across geographic connection points, carriers and call centers to ensure we can remain secure and reliable 24/7, even during most public network outages.
A Calm Voice in a Crisis
Our expertly-trained, emergency response specialists provide a steady, compassionate presence in critical situations.
They assess the situation, speaking directly with the individual if possible; review all available data on our customizable, WebRTC-based platform; and determine how to proceed based on the need and client-preferred workflows. That usually involves patching through to the appropriate 9-1-1 PSAP but may also include notifying emergency contacts or, in non-emergency cases, providing the necessary assistance.
How It Works
Let Viiz Tailor a Solution to Better Protect Your Users
From complex API integrations to live monitoring and data-enriched support, Viiz can customize an emergency response solution that best suits your business and your customers.
