Privacy Policy

Last updated: Dec 14, 2022 6:09 AM

We value your privacy very highly. Please read this Privacy Policy carefully before using the https://viiz.com/ Website (the "Website"), or one of our various services including, but not limited to, Operator Services (“OS”), Director Assistance (“DA”), Emergency and Mobile Personal Emergency Response Services (collectively “Emergency Services”) or Voice Over IP Services (“VoIP”) (collectively our “Services”) operated by viiz Communications Inc., a Corporation formed in Delaware, United States of America (the “Company”, “viiz”, "us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.

Your access to and use of the Website or our Services is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website or the use of our Services.

This Privacy Policy is in effect to provide you with more transparency on what, how and why we use your data and to comply with the Health Insurance Portability and Accountability Act (“HIPAA”) as well as the European General Data Protection Regulations (“GDPR”).

By accessing or using the Website or using our Services, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website or use our Services.

What information we collect, where we get this information, how we use this information, what happens if we don't have it, and the legal basis for processing this information

We collect any and all information that you enter on this Website. We collect the following information about you:

Identifying information - Name

Specific piece of information

Name

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer;
Tracking pixels.

How we use this information

Analytics;
Debugging to identify and repair errors;
Enforcing our Terms of Service;
Performing services;
Providing customer service;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for debugging to identify and repair errors will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Postal / Shipping address

Specific piece of information

Postal / Shipping address

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer;
Tracking pixels.

How we use this information

Analytics;
Debugging to identify and repair errors;
Enforcing our Terms of Service;
Performing services;
Providing customer service;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for debugging to identify and repair errors will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Phone number

Specific piece of information

Phone number

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer;
Tracking pixels.

How we use this information

Analytics;
Debugging to identify and repair errors;
Enforcing our Terms of Service;
Performing services;
Providing customer service;
Verifying customer information.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for debugging to identify and repair errors will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - IP address

Specific piece of information

IP address

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for compliance with a legal obligation.

Where we get this information

Information submitted by the consumer;
Tracking pixels;
The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

Analytics;
Enforcing our Terms of Service;
Marketing and advertising.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for marketing and advertising will not be possible.

Identifying information - Email address

Specific piece of information

Email address

Legal basis for processing this information

The user has provided consent to the processing of their information.

Where we get this information

Information submitted by the consumer.

How we use this information

Debugging to identify and repair errors;
Enforcing our Terms of Service;
Performing services;
Providing customer service;
Verifying customer information.

What happens if we don't have this information

Our use of your data for debugging to identify and repair errors will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for performing services will not be possible;
Our use of your data for providing customer service will not be possible;
Our use of your data for verifying customer information will not be possible.

Identifying information - Device identifier

Specific piece of information

Device identifier

Legal basis for processing this information

The user has provided consent to the processing of their information;
Processing is necessary to perform a contract with the user;
Processing is necessary in order to take steps that the user has requested prior to entering into a contract;
Processing is necessary for compliance with a legal obligation.

Where we get this information

Information submitted by the consumer;
Tracking pixels;
The observation and recording of activities by the business, such as through the use of cookies.

How we use this information

Analytics;
Enforcing our Terms of Service;
Performing services.

What happens if we don't have this information

Our use of your data for analytics will not be possible;
Our use of your data for enforcing our Terms of Service will not be possible;
Our use of your data for performing services will not be possible.
Internet or other electronic activity - Information regarding your interactions with advertisements

With whom we share your personal information

In the last 12 months, we have shared the personal information below with the following third parties for the following reasons:

Identifying information - IP address

Specific piece of personal information shared

IP address

Categories of third parties with whom personal information is/was shared

Advertising networks;
Customer management systems;
Data analytics providers

Reasons for sharing

To provide you with advertisements;
To analyze your interactions with us or our website;
To prevent or investigate criminal activity;
To enforce our Terms of Service.

Identifying information - Email address

Specific piece of personal information shared

Email address

Categories of third parties with whom personal information is/was shared

Content management systems;
Customer management systems;
Email service providers;
Hosting providers

Reasons for sharing

To manage our interactions with you;
To market to you via email.

Identifying information - Device identifier

Specific piece of personal information shared

Device identifier

Categories of third parties with whom personal information is/was shared

Data analytics providers

Reasons for sharing

To manage our interactions with you;
To analyze your interactions with us or our website;
To prevent or investigate criminal activity;
To enforce our Terms of Service.

Internet or other electronic activity - Information regarding your interactions with advertisements

Specific piece of personal information shared

Information regarding your interactions with advertisements

Categories of third parties with whom personal information is/was shared

Data analytics providers

Reasons for sharing

To manage our interactions with you;
To analyze your interactions with us or our website;
To prevent or investigate criminal activity;
To enforce our Terms of Service.

How we protect your information

We have implemented the following measures to protect and safeguard your personal information:

Limiting the amount of personal information that we collect to strictly necessary only;

Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
Destroying the personal information that we no longer need;
Performing regular risk assessments;
Maintaining up-to-date software and safeguards.

Sale of your information

We do not sell your personal information. Please see the "Your Rights" section below for more information about exercising your privacy rights regarding sales of your personal information.

Complaints

You may complain to us and to the Secretary of Human Health and Services (www.hhs.gov) if you believe your privacy rights have been violated. If you have any questions, concerns, complaints or suggestions regarding this Privacy Policy or otherwise need to contact us, go to Contact Us below to communicate with us. We will not retaliate against you for filing a complaint.

Cookies

A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website collects cookies and may use cookies for reasons including, but not limited to:

Analyzing our Website traffic;
Analyzing your interactions with advertisements;
Identifying if you are signed in to the Website;
Testing content on the Website;
Storing information about your preferences;
Recognizing when you return to the Website.

Most web browsers automatically accept cookies. However, you can modify your browser settings to decline cookies, if you prefer. This setting may prevent you from taking full advantage of the Website.

Children's privacy

This Website is intended for use by a general audience and does not offer services to children. Should a child whom we know to be under 18 send personal information to us, we will use that information only to respond to that child to inform him or her that they cannot use this Website. We do not sell the personal information of minors under the age of 16.

Analytics programs

This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.

Information retention

We retain all of the information that we collect for a period of 7 years.

Your rights

All visitors or users of this website have the following rights with regard to their personal information:

The right to access your information.
The right to know whether your personal information is sold or disclosed and to whom.
The right to say no to the sale of your personal information.
The right to request that we delete all or some of the personal information that we have collected on you.
The right to equal service and price, even if you exercise your privacy rights.
The right to ask us to transmit your personal information that we have collected on you to another provider (where technically feasible).
Rectification of information: the right to request that we amend any of the information that we have collected about you.
The right to withdraw your consent to the processing of your data.
The right to request that we restrict the processing of your data.
The right to lodge a complaint regarding our collection, sharing and processing of data with competent authorities in the proper jurisdiction.
The right to lodge a complaint regarding our collection, sharing and processing of data with the Information Commissioner's Office or any other competent authority.
The right to stop receiving unwarranted direct marketing.

Exercising your rights

You may exercise the rights specified above by submitting a consumer request to:

Customer Care Line

Customer Care Line
contact@viiz.com
1-855-937-8449
https://viiz.com/talk-to-us/
6420 6A Street, Unit 200A, SE Calgary, AB T2H 2B7
Canada

We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:

Name;
IP address or specific account number;
Line of service.
Email address.

Please note that we may be unable to process your request if you do not provide us with the above information.

We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. If you are a resident of California, any disclosures that we make in response to your request will cover the 12 months prior to your request. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial. Normally, we do not charge a fee to process or respond to consumer requests. However, for residents of certain states or countries, we may charge a fee if the request is excessive, repetitive or manifestly unfounded.

Accountability

The following person is accountable and responsible for our privacy practices and procedures:

Customer Care Line

Customer Care Line
1-855-937-8449
contact@viiz.com

You may lodge a complaint with us by contacting the person accountable and responsible for our privacy practices and procedures at the contact information above. You may also lodge a complaint with the Office of the Privacy Commissioner of Canada by filling out this form or calling 1-800-282-1376.

Complaints

California Privacy Rights

California Civil Code Section 1798.83 permits customers of viiz who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us per at contact@viiz.com.

Location of data processing

All data processing activities undertaken by us take place in Toronto ( Canada ), Alberta ( Canada ) , Texas, United States of America,.

Third-party websites

This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Do Not Track

Do Not Track is a preference you can set on your browser to inform websites that you do not want to be tracked. We do not support Do Not Track ("DNT"). You can either enable or disable Do Not Track by visiting the Preferences or Settings page of your browser.

Transferring Data

We plan to transfer data to United States. This means that your information may be processed in a country outside of Canada and it may be accessible to law enforcement authorities and national security authorities of that country and jurisdiction.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy at any time so please check back periodically. You will be able to see that we made changes by checking the effective date noted at the beginning of this Privacy Policy. If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

Questions

If you have any questions about this Privacy Policy, please contact us at contact@viiz.com.