As we grow, expand our capabilities, and break barriers to forge innovative services and technology advancements, we’re constantly seeking individuals who share our passion for coming through for clients and their customers in the most critical moments.
If being part of a team that makes a difference in people’s lives is what you’re all about, we’d like to hear from you.
Available Positions at Viiz
Customer Service Call Specialist
This position is responsible for receiving, evaluating, and coordinating customer care calls. This may include inbound and outbound calls to and from customers, listening to customers’ needs or issues, and providing helpful solutions as needed.
RESPONSIBILITIES:
- Answer incoming customer care calls; call types include but are not limited to: operator services, directory assistance, and third-party answering services
- Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
- Maintain conversation with the caller in a professional manner
- Provide alternative solutions when a caller’s request cannot be fulfilled
- Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
- Actively display judgement, tact, compassion, and empathy
- Use logic and reasoning when assisting callers
- Stay motivated to multi-task under pressure in a highly repetitive environment
QUALIFICATIONS:
- 1-year previous experience in call center, or customer service preferred
- Ability to retain emotional control, remaining calm and professional during all interactions
- High School Diploma or GED equivalent
- Successfully pass pre-employment background check
- Fluent English speaking, reading, and writing abilities
- Ability to type a minimum of 45 words per minute with 95% accuracy
- Proficient use of multiple computer programs and telephone
- Must be able to work non-standard business hours and/or overtime when required
Emergency Response Specialist - Bilingual
This position is responsible for receiving, evaluating, and coordinating emergency phone calls. Successful candidates will be responsible for the efficient and effective communication, documentation, and relaying of information as a third-party service to connect callers to emergency services for situations that require police, fire, or medical assistance.
RESPONSIBILITIES:
- Answer incoming emergency calls
- Make outbound calls to emergency entities to fulfill customer needs
- Clear and concise relaying of information to emergency response dispatchers or customer’s emergency contacts
- Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
- Follow directions provided by our software, emergency response dispatchers, customers, and team members
- Maintain conversation with the caller in a professional manner
- Provide alternative solutions when a caller’s request cannot be fulfilled
- Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
- Actively display judgement, tact, compassion, and empathy
- Use logic and reasoning when assisting callers
- Stay motivated to multi-task under pressure in a highly repetitive environment.
- The essential functions include but are not limited to the above duties and responsibilities and may be amended or added to by Viiz Communications at any time.
QUALIFICATIONS:
- 1-year previous experience in dispatching, emergency response services, call center, or customer service preferred
- Ability to retain emotional control, remaining calm and professional during all interactions
- High School Diploma or GED equivalent
- Successfully pass pre-employment background check
- Fluent English speaking, reading, and writing abilities
- Ability to type a minimum of 45 words per minute with 95% accuracy
- Proficient use of multiple computer programs and telephone
- Must be able to work non-standard business hours and/or overtime when required
- Quebecois French and English, spoken and written
DevOps Support Analyst – Night Shift
We're looking for a DevOps Support Analyst excelling in communication, organization, and problem-solving to join our team. The role involves supporting infrastructure, project participation, system improvements, and proactive issue identification. It also involves researching and helping to resolve issues that are reported by clients or system alarms. The role requires a self-motivated individual with strong collaboration and multitasking skills.
RESPONSIBILITIES:
- Supporting our existing infrastructure and environments
- Assisting in writing and reviewing code, developing documentation, QA testing and debugging issues
- Support Dev and Operations teams by participating in planning, testing, implementation, and support for projects or major initiatives
- Improving and updating systems to improve scalability, reliability, performance, and capacity, and to reduce single points of failure
- Extracting and analyzing our existing traffic, logs, and usage metrics to proactively scan for issues or opportunities for improvement
- Maintain good relationships and able to effectively communicate with and support customers, vendors, peer technical groups, and other IT organizations/groups
- Provide support to address tickets and/or requests and participate in on-call rotation
- All other duties as assigned
QUALIFICATIONS:
- Bachelor of Science (BS) degree in Information Systems preferred
- 3+ years of experience in the Information Technology industry
- Excellent communication skills up and down the organization hierarchy
- Outstanding organizational, time management, and communication skills required
- Ability to function effectively in collaborative, team-oriented, matrix environment, and build strong relationships with managers, co-workers, clients, vendors, and internal clients
- Knowledge and experience with customer portals
- Ability to manage multiple priorities simultaneously
- A bias towards action and penchant for details
- Strong critical thinking and problem-solving skills
- Excellent documentation habits and abilities
- Deadline-driven and committed to quality
Emergency Response Specialist
This position is responsible for receiving, evaluating, and coordinating emergency phone calls. Successful candidates will be responsible for the efficient and effective communication, documentation, and relaying of information as a third-party service to connect callers to emergency services for situations that require police, fire, or medical assistance.
RESPONSIBILITIES:
- Answer incoming emergency calls
- Make outbound calls to emergency entities to fulfill customer needs
- Clear and concise relaying of information to emergency response dispatchers or customer’s emergency contacts
- Accurately obtain, document, and verify pertinent information while providing instructions to the caller and connecting them to the appropriate party
- Follow directions provided by our software, emergency response dispatchers, customers, and team members
- Maintain conversation with the caller in a professional manner
- Provide alternative solutions when a caller’s request cannot be fulfilled
- Work independently as part of a team while being aware that the other operators may have calls in progress that involve multiple individuals
- Actively display judgement, tact, compassion, and empathy
- Use logic and reasoning when assisting callers
- Stay motivated to multi-task under pressure in a highly repetitive environment.
- The essential functions include but are not limited to the above duties and responsibilities and may be amended or added to by viiz Communications at any time.
QUALIFICATIONS:
- 1-year previous experience in dispatching, emergency response services, call center, or customer service preferred
- Ability to retain emotional control, remaining calm and professional during all interactions
- High School Diploma or GED equivalent
- Successfully pass pre-employment background check
- Fluent English speaking, reading, and writing abilities
- Ability to type a minimum of 45 words per minute with 95% accuracy
- Proficient use of multiple computer programs and telephone
- Must be able to work non-standard business hours and/or overtime when required
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