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Trusted, Modern Solutions Supporting Public Safety Answering Points (PSAPs)

During time of public emergencies, crises, and call volume overloads, every second counts

We understand the critical importance of ensuring that communities and individuals receive timely help when they need it most.

With our comprehensive suite of services and leading-edge technology solutions, we stand as a trusted partner for Public Safety Answering Points (PSAPs), delivering the support and assistance necessary to navigate even the most challenging situations and events.

Modern Solutions for Today's PSAP Challenges

Today’s 9-1-1 industry is facing many significant challenges, from staffing shortages and addressing wellness issues among personnel to all-too-frequent outages, and the handling of high call volumes.

 

Our advanced capabilities and services support PSAPs in meeting these challenges head-on, with live agent and data technology solutions designed to help mitigate the burden of non-emergency calls, misrouted calls, and overflow call volume on PSAPs to enhance operational efficacy.

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The Viiz Commitment to Innovation and Excellence

We are an industry leader with a twenty-year history of providing technology solutions and services to telecommunications, cable, and satellite companies across North America.

Leveraging this experience, we specialize in bridging the gap between emergency response specialists and emergency assistance technologies, seamlessly integrating complex API solutions to facilitate the flow of vital data during critical moments.

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With Emergency Events Increasing in Frequency,
Accurate IoT Data Makes a World of Difference

$29.7B
market value projected for public-safety-related IoT by 2027
34.7
estimated hours-per-year  savings per citizen through smart public safety technologies 
15%
faster emergency response time when IoT devices are integrated citywide to improve coordination 
17.8
weather disasters per year, causing damage of over $1 billion 

Features of Viiz Solutions:

Trained and Certified Live Agents:
Our compassionate customer representatives undergo a rigorous 30-day training program and hold APCO and HIPAA certifications, ensuring they are equipped to triage calls effectively and handle sensitive information with the utmost care.
Scalability and Flexibility:
With emergency call centers in the U.S. and Canada, the Viiz live agent network can rapidly scale according to fluctuating call volume demands, providing PSAPs with the flexibility they need to adapt to evolving circumstances.
Robust Quality Assurance:
Weekly call reviews by Certified Quality Analysts and monthly business reviews ensure that our processes adhere to best practices, guaranteeing consistently high standards of service.
Comprehensive API Integrations:
We specialize in integrating all forms of data from emergency-assist technologies, including devices, applications, telematics, and more, ensuring that relevant information reaches emergency response specialists in real time.
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Experience a Turnkey Solution That Helps Ensure Faster,  More Accurate PSAP Transfer

The unpredictable nature of a 911 call to a PSAP from outside its area of coverage can result in delays in acquiring the correct transfer number, costing valuable time, and potentially putting the public at risk.

 

The answer is a turnkey Viiz PSAP Transfer Solution, with Next Generation 9-1-1 capabilities. Throughout North America, it ensures that calls are rerouted to the correct call center quickly, accurately, and efficiently, enabling emergency services to respond without delay in moments that matter.

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How Viiz Data-Powers Your Public Safety Services

1
As soon as a public safety incident triggers a notification, Viiz transports data from all available sources through our cloud-based Zenith network to an emergency response agent.
2
The agent triages the need utilizing all available data and training. We stay live even during severe weather events, providing reliable interface and support.
3
The agent then notifies the appropriate PSAP, staying on the line until all relevant information has been shared that can enable a swift and accurate response.

Contact Viiz Today

Join the POCs across North America who trust Viiz to deliver unparalleled support and assistance during times of crisis. Reach out today to learn more about how we can empower your organization with our comprehensive live agent and data technology solutions.
Together, we can make a difference in the lives of those
who depend on us for help in the moments that matter.
Talk to a Specialist