viiz news


 

Calgary, AB, August 7, 2017 - viiz communications, a leader in voice and platform services for the telecommunications industry, announced today that it is expanding its Call Center in Calgary, AB that services telecommunications carriers.  The company is growing its North American presence, hiring and adding jobs that support Customer Service, Directory Assistance, Operator Services, Message Relay Services, and Emergency Services.  As viiz grows, it continues click here...

Calgary, AB, July 10, 2017 - viiz communications, a leader in voice and platform services for the telecommunications industry, announced today that it has signed new contracts with Equinix for new data centers in Chicago and Seattle.   As viiz grows, the company continues to invest to expand its highly redundant network to meet customer demand and to maintain its high quality of service.  The new data centers provide availability, security, N+1 redundancy, and locations that make it easy for customers to connect to viiz.   For more information, click here.

Calgary, AB, June 20, 2017 - viiz communications, a leader in platform services for the telecommunications industry, announced today that it has acquired Hawaiian Telcom’s payphone services business throughout the Hawaiian Islands.  viiz has a strong presence in Canada and the continental US and is pleased to expand its market coverage into Hawaii.  Pay phone service remains crucial to those without access to cellular networks, and viiz is happy to be able to provide this service for those who need it.  

This is the third telecommunications acquisition viiz has made within recent months, following the purchase of 1 800 COLLECT in November 2016 and the directory assistance and operator services business from Spoken Communications in April 2017.  The company is an emerging leader in platform services for the industry and is a trusted provider for managing core operations for their telecommunications partners.  For more information, click here.

 

viiz Expands Call Center

 

 

viiz adds US data centers in Chicago and Seattle

 

viiz Makes Third Telecommunications Acquisition within Recent Months

Susan Robinson Joins viiz as Marketing Manager

May 10, 2017, Calgary, AB - viiz is pleased to announce that Susan Robinson, a Marketing Communications Professional with extensive experience in communications strategy and execution, has joined the company as Marketing Manager.  In her prior telco career, Robinson was a top ranked Retention Manager at AT&T, where she leveraged traditional and non-traditional channels to insulate the company’s most valuable customers and achieved results significantly above company norms.  She also held positions in Marketing Analysis and Finance at AT&T and served as Communications Manager at Homeless Solutions, Inc., where she managed social media, email, and direct mail channels.

“We are excited to have Sue join the viiz team and bring her telecommunications marketing expertise”, said James MacKenzie, CEO of viiz.

Robinson holds a BS in Finance and an MBA from Lehigh University and lives with her husband and daughters in Randolph, NJ. 
 

May 1, 2017, Calgary, AB --  viiz is pleased to announce that Bill Whisenhunt, a technology industry veteran, has joined the company as Director of Technology Strategy.  Bill led the technology integration of viiz with his former employer, where viiz was chosen as a strategic outsourced supplier.

"We are excited to have Bill join viiz.  He adds technology bench strength to our team and brings a tremendous amount of experience including voice recognition systems, solutions engineering, network architecture, and call center software", said James MacKenzie, CEO of viiz.

Supporting contact center technologies for over 30 years, Bill has attained evolutionary success in design and implementation of transactional voice services. Bill has been hands-on since the initial VRU applications of 25 years ago to today’s cloud based distributed speech-enabled service platforms.  Additionally, Bill brings his experience with commercial voice biometrics as well as ASR and TTS for multiple language sets including unique Indian languages. 

For more information, click here.

Bill Whisenhunt Joins viiz as Director, Technology Strategy


April 19, 2017, Calgary, AB -- viiz is pleased to announce that Kathy Strickland, an industry veteran, has joined the company as Director of Product Operations for directory assistance and operator services.  Kathy comes to viiz as part of a previously announced acquisition. 

"We are excited to have Kathy join the viiz team as we are growing the directory assistance and operator services segment of our business.  Kathy brings a wealth of experience that will help viiz as we pursue continued growth", said James MacKenzie, CEO of viiz.

Kathy has over 0 years f experience n call center management, project management, and vendor support at Interstate Fibernet, Interquest, ITC Deltacom, EarthLink, and Spoken Communications.  Kathy received her Engineering Degree in Computer Science from Auburn University.

For more information, click here.

Kathy Strickland Joins viiz as Director of Product Operations


April 10, 2017, Calgary, AB -- viiz communications, the leader in platform services for the telecommunications industry, announced today that it has acquired the directory assistance and operator services business from Spoken Communications. This acquisition solidifies viiz as one of the fastest growing firms in this segment.

viiz continues to grow organically and by strategic acquisitions.  For more information about this acquisition, click here.

viiz acquires Spoken Communications directory and operator services business


March 1, 2017, Calgary, AB -- Bruce Paton joins viiz as VP of Sales!  Bruce comes to the viiz team at an exciting time of growth and he will focus on the telecommunications segment for the firm.

Bruce has a track record for innovation and growth including the first automated operator services platform, the first intelligent network deployment of virtual private networks and 800 toll-free services, the first national directory assistance database and the first E911 ALI system. Bruce also created and owned the first company to create a completely computerize directory assistance training application which trained thousands of operators.

Bruce has held sales and product leadership roles at Computer Consoles (Nortel), Excell Global Services, First Data Corp., MCI (Verizon), TELUS and most recently with Spoken Communications.

viiz continues to grow and add to its management team.  Visit us at www.viiz.com to connect about joining the team.

For more information, click here.

Bruce Paton joins viiz as VP of Sales


November 1, 2016, Calgary, AB -- viiz announced that it has acquired 1-800-COLLECT.  This acquisition provides viiz with increased call volumes and a well-known consumer brand.

To read the press release, click here.

Go viiz!

viiz acquires 1-800-COLLECT


October 27, 2016, Calgary, AB -- viiz announced that it has moved into new office space. The former office space will be used for call center expansion. The new location will house management offices and a new call center. The need for additional space is a result of business growth, management hiring and call center growth.

viiz on!

viiz moves into new office space in Calgary.


October 25, 2016, Calgary, AB -- viiz brand launch is in the news.  To see the press release click here.

Go viiz!

viiz:  our new brand is in the news!


October 25, 2016, Calgary, AB -- WiMacTel announces its new name, viiz!  viiz will build on the tremendous foundation that has been established and will launch a new era of product development.  Go viiz!  For more details click here.

WiMacTel changes name to viiz!

WiMacTel is now viiz!

October 17, 2016, Calgary, AB -- WiMacTel is hiring!  Position is for a VoIP developer.  Please send your resume to hr@wimactel.com.  For more details click here.

WiMacTel is Hiring!


October 17, 2016, Calgary, AB --WiMacTel is hiring!  Position is for a full stack developer.  Please send your resume to hr@wimactel.com.  For more details click here.

WiMacTel is Hiring!


WiMacTel is Hiring!

September 29, 2016, Calgary, AB -- WiMacTel is hiring!  Position is for a web developer.  Please send your resume to hr@wimactel.com.  For more details click here.


Charlie Anderson joins WiMacTel!

September 13, 2016, New York, NY --  Charlie Anderson joins WiMacTel as Senior Vice President of Marketing.  For more details click here.


WiMacTel De-Risking Telco Voice Infrastructure.

August 19, 2016, Calgary, AB -- WiMacTel provides voice solutions for telco’s to de-risk legacy unsupported and end of life operator services, directory assistance, voice intercept and validation infrastructure. Our customers include ILEC’s and CLEC’s across Canada and the USA. Solutions can be full outsource provided by our NA based operators on behalf of our customers; on-premise; cloud or hybrid. We pride ourselves on our ability to engineer and integrate a solution for our customers minimizing any work on their side. Lower cost and lower risk solution leaving voice to us while the telco focuses on high growth strategic areas.


WiMacTel's Axsit is in the news!

August 16, 2016, Calgary, AB -- WiMacTel wastes little time in improvements the the newly acquired Axsit VoIP service.  For more details click here.


August 3, 2016, Calgary, AB --WiMacTel enters the residential and business VoIP market with the acquisition of Axsit.  Watch for more details as service enhancements are introduced and visit the Axsit website at www.axsit.com.

WiMacTel acquires Axsit VoIP!


May 5, 2016, Calgary, AB -- WiMacTel is donating $5,000 to the Red Cross Alberta Fires Appeal and encouraging employees, vendors, partners, and customers to contribute as able. For more information or to donate, click here.

WiMacTel donates to the Red Cross to help Alberta fire victims


April 27, 2016, Calgary, AB --  WiMacTel need call center agents that are fluent in French and English in its Calgary, AB call center location.  For more details click here.

WiMacTel is hiring bi-lingual call center agents!


April 19, 2016, Calgary, AB and Omaha, NE -- WiMacTel is a proud supporter of Wounded Warriors Canada and Paralyzed Veterans of America.  Please join us in supporting each organizations important work.  For Wounded Warriors Canada, click here.  For Paralyzed Veterans of America, please click here.

WiMacTel supports veterans in the US and Canada!