Operator Services

Offering legacy services through state-of-the-art innovative technology and platforms, viiz has a full suite of operator service solutions available in any language.

We provide customized white-labeled operator solutions to major telecommunications and cable service providers, aggregators, payphone providers and other service providers.

Continuing to financially invest in their voice portfolio, viiz has produced both traditional and enhanced operator services products: 

Operator Assistance: automated and toll (0+) and zero minus (0-) support
  • ¬†Place a collect call or bill to third party, and send paid or credit card calls using IVR (interactive voice response) or a live operator
Message Relay Services (MRS) available for the deaf and hard of hearing: text-based MRS, teletypewriter (TTY) relay service and Internet Protocol (IP) relay service
  • MRS supports 9-1-1 calls
  • IP Relay Android/Apple App
Emergency Services: Callers normally dial 9-1-1, but emergency calls can still go to “0”
  • We offer E9-1-1, VoIP 9-1-1, WiFi 9-1-1, N9-1-1 and Telematics
Call Intercept Services
  • Automated and live redirection of calls from disconnected phone numbers to new numbers