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N11 Routing Services

viiz has developed a service to help customers who are unable to dial or connect directly to N11 numbers (specifically 211, 311, 511, 711 and 811) route to the appropriate destination based on a proprietary N11 routing database prepared and managed by viiz.

  • Database of corresponding 10-digit numbers for each N11 service (State, City or County)
  • 100% Nationwide Coverage with N11 data, audited weekly and refreshed with new N11 numbers
  • Automated routing or Live agent assistance connects customers to the appropriate N11 number
    • API interface allows customers to securely pre-provision subscriber locations in our database
    • Caller location information can also be sent through SIP messaging
    • Live operators have the capability to switch to Message Relay Services in the event TTY tones are heard
  • Customizable reporting to fit your needs
  • N11 Routing Services today include:
    • 2-1-1: Community information and referral services
    • 3-1-1: Non-emergency police and other governmental services
    • 5-1-1: Traffic and transportation information
    • 7-1-1: Telephone relay service
    • 8-1-1: Services to protect pipeline and utilities from excavation damage
    • 9-8-8: National Suicide Prevention Hotline
    • Other */# Abbreviated Dialing Codes (ADCs)