N11 Routing Services
viiz has developed a service to help customers who are unable to dial or connect directly to N11 numbers (specifically 211, 311, 511, 711 and 811) route to the appropriate destination based on a proprietary N11 routing database prepared and managed by viiz.
- Database of corresponding 10-digit numbers for each N11 service (State, City or County)
- 100% Nationwide Coverage with N11 data, audited weekly and refreshed with new N11 numbers
- Automated routing or Live agent assistance connects customers to the appropriate N11 number
- API interface allows customers to securely pre-provision subscriber locations in our database
- Caller location information can also be sent through SIP messaging
- Live operators have the capability to switch to Message Relay Services in the event TTY tones are heard
- Customizable reporting to fit your needs
- N11 Routing Services today include:
- 2-1-1: Community and social services, crisis helplines, counseling, suicide prevention, disaster relief
- 3-1-1: Municipal government services, non-emergency number
- 5-1-1: Traffic information or police non-emergency services
- 7-1-1: TDD and Relay Services for the deaf and hard of hearing
- 8-1-1: Underground public utility location