N11 Routing Services
viiz has developed a service to help customers who are unable to dial or connect directly to N11 numbers (specifically 211, 311, 511, 711 and 811) route to the appropriate destination based on a proprietary N11 routing database prepared and managed by viiz.
- Database of corresponding 10-digit numbers for each N11 service (State, City or County)
- 100% Nationwide Coverage with N11 data, audited weekly and refreshed with new N11 numbers
- Automated routing or Live agent assistance connects customers to the appropriate N11 number
- API interface allows customers to securely pre-provision subscriber locations in our database
- Caller location information can also be sent through SIP messaging
- Live operators have the capability to switch to Message Relay Services in the event TTY tones are heard
- Customizable reporting to fit your needs
- N11 Routing Services today include:
- 2-1-1: Community information and referral services
- 3-1-1: Non-emergency police and other governmental services
- 5-1-1: Traffic and transportation information
- 7-1-1: Telephone relay service
- 8-1-1: Services to protect pipeline and utilities from excavation damage
- 9-8-8: National Suicide Prevention Hotline
- Other */# Abbreviated Dialing Codes (ADCs)