Emergency Services

viiz Emergency services provides triage live agent support coupled with complex API integrations into our customizable LiveAgent platform. Examples of our use cases, include, IoT emergency support, mPERS Monitoring, Personal Safety applications, Panic Button pressed 9-1-1, Enhanced 9-1-1 (E9-1-1), Voice over Internet Protocol (VoIP/SIP) 9-1-1, WiFi 9-1-1, Alarm Monitoring, Vehicular Telematics, Text 9-1-1 and IP Relay 9-1-1. These interactions are backed by our APCO certified Emergency Response Specialists with 24/7/365 coverage across North America in English, Spanish and French.

Emergency Triage Services

  • Geographically redundant call centers with locations in the US and Canada
    ensure 24/7/365 call-taking coverage. viiz maintains a secure and redundant
    mesh network with meet me points in the US and Canada allowing us to
    geo-restrict calls and data while making certain the call always gets answered
    and connected to the correct PSAP as needed.

Emergency Triage Services can be accessed through the following

  • Telematics including automatic crash notifications
  • mPERS and other wearable Devices
  • IoT Devices
  • Personal Safety Applications
  • VoIP E-9-1-1 (Fixed and Nomadic)
  • WiFi E-9-1-1 (Fixed and Nomadic)
  • Mobile E-9-1-1
  • Dial 0/411 declared emergencies

Our Emergency Call Center staff

viiz goes beyond managing just voice and audio for emergency calls. We have the capability to receive and process customer specific data through complex API integrations.  This allows our agents to appropriately service an emergency call and relay pertinent information to the PSAP as needed.   

Core features include:

  • Customizable WebRTC Based Platform
  • PSAP Routing as needed based on emergency and location
  • Through triage, service non-emergency calls, removing overflow to PSAP
  • Ability to intake video and voice media along with customer specific information
  • 2 and 3 way voice interaction with multi-language support including English, French and Spanish
  • Visual event location mapping
  • APCO Certified Public Safety Telecommunicator or Customer Certified Agents
  • Meet or exceed NENA standards for answering 9-1-1 calls