Emergency Services

Assisting callers in time of need, viiz provides emergency services.

Emergency Services can be accessed through the following:

  • 911, VoIP 911, WiFi/Nomadic 911
  • Telematics
  • Any Internet of Things Devices
  • Dial 0 declared emergencies

viiz can manage the web interface for customers to store and keep their information up to date.

viiz goes beyond managing only voice and audio for emergency calls. We have the capability to receive and process the data payload that accompanies voice from these devices and relay appropriate information to the PSAP. Core features include:

  • PSAP Routing based on emergency and location
  • 2 and 3+ way voice interaction
  • Bi-directional communications with both voice and data payloads
  • Video and voice media support
  • APCO Certified Public Safety Telecommunicator or Customer Certified Agents
  • Meet or exceed NENA standards for answering 911 calls