Our Team

The viiz team delivers voice solutions to the global marketplace.  We have 200+ team members serving our customers in the United States, Canada and internationally. Meet our leadership team below. 


James MacKenzie

Co-Founder, President & CEO

James continues to lead the growth and ongoing evolution of viiz’s business. Through investment in resources, customer relationships and over 15 acquisitions, James nurtured the company from a provider of telephony hardware to a multi-faceted technology and communications company. James maintains a business culture of perpetual start-up mode to drive ongoing business innovation and reinvention. In his 30+ years of industry experience, James has held senior roles in Business Leadership, Sales and Marketing and R&D. Prior to viiz, James was Group Vice-President at Gores Technology Group and Vice-President & General Manager at Nortel Networks.


John Wilson

Co-Founder, Executive Vice-President & CTO

John leads the implementation and ongoing evolution of the viiz technology and network architectures. The viiz platforms and development teams are recognized as being leading edge, designing solutions to fit the current and long-term needs of our diverse customer base. John is a technology visionary – with over his 25+ years of industry experience he has also held senior technology roles with Gores Technology Group and Nortel Networks.


Trevor Oseen

Vice-President, Finance

Trevor Oseen returned to viiz in September 2017, after a brief stay in 2004 as Director of Corporate Development, and now leads the Administration and Finance teams as the Vice-President of Finance. He brings 20+ years of experience in an operational finance role with international experience in North America, Europe, Southwest Asia and Africa. Trevor is responsible for mergers & acquisitions, financial reporting, policies and procedures, as well as financial and strategic management. Additionally, he oversees Business Operations, Controller, Corporate Development, Treasury and other corporate functions.


Gail Strickland

Vice-President, Telecom Services

Gail joined viiz after spending the past nine years as Director of her own Telecommunications consulting firm and she now leads viiz’s Telecom Services organization. While running her own consulting firm, she gained extensive experience in performance analysis, financial management, business development and industry dynamics management. Gail also has over 11 years of experience with TELUS, where prior to managing her consulting firm, she led the TELUS clearinghouse business and both defined and launched the TELUS Wholesale Operator Services Business.


Ken Pillow

Vice-President, Customer Care Operations

viiz welcomed Ken to the team on June 4, 2018. Ken originally joined viiz as the Senior Director of Call Center Operations, however, has since been promoted to Vice-President of Customer Care Operations. Ken has a strong background as a contact center executive with broad experience in all aspects of operations and customer care. Prior to joining viiz, he held senior roles with kgb, 118 118, TEKsystems and SunPower Corporation. Ken also brings to viiz his global experience managing centers in the US, Canada, UK, Ireland, Philippines, France, Poland and Morocco.

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Bill Whisenhunt

Vice-President, Technology

Bill was recently appointed to Vice President of Technology after joining viiz as Director of Technology in 2017.  Bill has an extensive background with a wealth of diverse experience in the Telecom Industry and has held senior roles with Spoken, Yantrasoft, Bhrigus, RedBox, e-talk and Texas Instruments. Bill is a passionate visionary and is a key member of our executive leadership as viiz continues evolving the future of voice services to our broad North American Customer base.

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Bill Svien

Vice-President, Strategy

Bill Svien joined our Team as Vice President of Strategy.  Bill is an accomplished Executive with a proven track record of building market position by locating, developing, defining, negotiating, and closing business relationships. He is adept in creating and executing company strategy including setting direction for technology and marketing. He has a wealth of experience in Telecom and Emergency Services and has held senior roles with West Safety Services, and AT&T.  Bill co-founded 9-1-1 ETC and the Millennium Group Tele-management.


Susan Poteat

Vice President of Sales, NA

Susan joined as Vice President of Sales for North America. Susan is a seasoned executive, bringing a wealth of over 24 years of global IT/telecommunications experience (including voice, data, CPaaS, 9-1-1, satellite, cloud and hardware solutions). Susan has worked supporting technology solutions for all size businesses from SMB to large global enterprise, including government and international organizations. Susan leads sales across North America, overseeing sales team strategy and execution, with a keen focus on client service, support and customized solutions. Prior to viiz she has held roles with tw telecom, GTT, Bandwidth, PAETEC and AT&T.