Viiz Communications Vice President of Emergency Service Programs, Chad Brothers, was recently featured as a subject matter expert during a Google Cloud Next 2026 session focused on the evolution from basic chatbots to intelligent agents.
The discussion was moderated by Insight Senior Vice President and Head of Google Solution Line Peter FitzGibbon and included Chad Brothers, along with Strategic Education, Inc. Global Chief Information Officer Narayanan Sundaresan. Together, they explored how organizations are modernizing legacy infrastructure with Insight to support more advanced, scalable, and intelligent conversational AI environments.
The conversation addressed the technical and operational challenges involved in AI modernization, including migration from legacy systems, intent modeling, workflow transformation, and the architecture required to scale conversational AI in regulated environments.
For Viiz, the session offered an opportunity to contribute perspective from the emergency services and communications sector, where reliability, accuracy, responsiveness, and compliance are essential. Chad’s participation reflects Viiz’s continued role in advancing technology-driven communications solutions that support mission-critical service environments.
Watch the full conversation here: