Telematics - Safety and so much more

Telematics - Safety and so much more

Telematics is a method of capturing and processing data, which includes sending, receiving and storing information via telecommunication devices to control remote objects. Originally associated with fleet and consumer vehicles, telematics has expanded to mobile devices and wearables.   As a telematics service provider...

Read More

Electricians Taking 911 Calls?

Electricians Taking 911 Calls?

Typically, the noise of ladders being set-up, materials being moved, and what sounded like a pneumatic ratchet wrench in an office environment would not be viewed positively.  But in this case, I smiled as soon as I heard it because this was the beginning of the build out of our newest call center. 

Read More

A Day in the Life of a viiz Call Centre Agent

A Day in the Life of a viiz Call Centre Agent

viiz communications offers 24/7 inbound call handling services.  Our call centres are located in Canada, the U.S. and the Philippines, and we effectively handling a variety of call types, from a variety of customers.  Our call centre agents come in every day knowing each will bring a different set of challenges than the day before.

Read More

Is Your Customer Also Your Partner?

Is Your Customer Also Your Partner?

In today’s B2B world, working with your customer as a partner isn’t just the nice way to do business, it’s the smart way and probably the only way if you want to stay in business.   In order for your work with customers to yield optimal results (i.e. happy customers), your relationship with your customers can’t be an “us and them” experience – it’s just “us.” 

Read More

Why Voice Is Still Important

Why Voice Is Still Important

I am often asked why viiz is in the payphone business in addition to our many other voice products and applications.  It means a great deal to the people of viiz to be part of a critical public service that ensures a scared teenager whose cellphone battery is dead can call home, or a homeless person can make a call to a loved one...

Read More

Together We Can Make a Difference

Together We Can Make a Difference

Chrissy Archibald was an inspiration who impacted many lives through her work.  So, in memory of Chrissy and all the victims of recent terror attacks attack, viiz will make a donation to Alpha House, and we encourage our team members, our partners, and our friends to volunteer at or donate to a homeless shelter, or other worthy cause, in your community.  

Read More