If you live outside of the southeastern US, you may have missed the news coverage last week of the damaging tornadoes that ripped through the town of Jacksonville, Alabama, about 20 minutes north of the @viiz office and call center where I work in Anniston.Read More
Telematics is a method of capturing and processing data, which includes sending, receiving and storing information via telecommunication devices to control remote objects. Originally associated with fleet and consumer vehicles, telematics has expanded to mobile devices and wearables. As a telematics service provider...Read More
And so it begins. We’re off and running in 2018 and looking forward to the progress and journeys the new year brings. Thanks to you, our customers, our partners, and our staff, 2017 was a year of accomplishments and...Read More
I’m proud to work for a company that supports non-profits in our headquarters city of Calgary, AB, as well as across Canada and the US throughout the year, and I’m honored to work with people who, around the holidays, find ways to give even more.Read More
Typically, the noise of ladders being set-up, materials being moved, and what sounded like a pneumatic ratchet wrench in an office environment would not be viewed positively. But in this case, I smiled as soon as I heard it because this was the beginning of the build out of our newest call center.Read More
In today’s B2B world, working with your customer as a partner isn’t just the nice way to do business, it’s the smart way and probably the only way if you want to stay in business. In order for your work with customers to yield optimal results (i.e. happy customers), your relationship with your customers can’t be an “us and them” experience – it’s just “us.”Read More
At viiz, we understand how important it is for us, as a company and as individuals, to support organizations doing good in the community and around the world. One of the organizations we're proud to support is the Sheldon Kennedy Child Advocacy Centre...Read More
I am often asked why viiz is in the payphone business in addition to our many other voice products and applications. It means a great deal to the people of viiz to be part of a critical public service that ensures a scared teenager whose cellphone battery is dead can call home, or a homeless person can make a call to a loved one...Read More
Who are Emergency Call Services Agents? They’re viiz team members who have to be ready to face a genuine crisis and address it with professionalism, competency and nerves of steel every time they answer the phone.Read More
Chrissy Archibald was an inspiration who impacted many lives through her work. So, in memory of Chrissy and all the victims of recent terror attacks attack, viiz will make a donation to Alpha House, and we encourage our team members, our partners, and our friends to volunteer at or donate to a homeless shelter, or other worthy cause, in your community.Read More
Job requirements and details: A track record of sales growth and exceeding sales targets. Executive will be charged with building the business by identifying and selling prospects in the Directory Assistance, Operator Services, and Call Center segments. Position will have additional telecommunications services to sell to targeted customer segment.
The Call Center Manager is responsible for overseeing the overall operations of the Service Representatives within the Call Center to ensure quality services and information is provided to Service Representatives and to ensure optimal business and customer service.
The Call Center Manager develops, implements and monitors standardized processes and business procedures for all Service programs to ensure the provision of timely and accurate information, satisfactory resolution of inquiries and complaints, consistent member experience while meeting performance and regulatory requirements. Additionally, the Call Center Manger will develop and monitor goals, indicators, outcome measurements and tracking reports to maintain Call Center compliance.
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Product Manager – VoIP Telephone Product Line job - viiz communications - Calgary, AB
Develops the viiz VoIP product by identifying potential features; conducting market research; generating product requirements; determining specifications, pricing, and time-integrated plans for product feature introduction; developing marketing strategies which includes sales, customer service and technical specifications.
Product Manager Job Duties:
Manages hardware/device strategy and partnerships.
Creates and implements a customer care plan including IT help desk support.
Determines customers' needs and desires.
Recommends the nature and scope of present and future product features by reviewing product specifications and requirements; appraising new product ideas and/or changes.
Assesses market competition by comparing the company's product to competitors' products.
Provides source data for product line communications by defining product marketing communication objectives.
Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
Brings new product features to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.
Product Manager Skills and Qualifications:
Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy and Excellent Communication Skills
Job Type: Full-time
Telecommunications: 3 years