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Job requirements and details: A track record of sales growth and exceeding sales targets. Executive will be charged with building the business by identifying and selling prospects in the Directory Assistance, Operator Services, and Call Center segments. Position will have additional telecommunications services to sell to targeted customer segment.
The Call Center Manager is responsible for overseeing the overall operations of the Service Representatives within the Call Center to ensure quality services and information is provided to Service Representatives and to ensure optimal business and customer service.
The Call Center Manager develops, implements and monitors standardized processes and business procedures for all Service programs to ensure the provision of timely and accurate information, satisfactory resolution of inquiries and complaints, consistent member experience while meeting performance and regulatory requirements. Additionally, the Call Center Manger will develop and monitor goals, indicators, outcome measurements and tracking reports to maintain Call Center compliance.
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Product Manager – VoIP Telephone Product Line job - viiz communications - Calgary, AB
Develops the viiz VoIP product by identifying potential features; conducting market research; generating product requirements; determining specifications, pricing, and time-integrated plans for product feature introduction; developing marketing strategies which includes sales, customer service and technical specifications.
Product Manager Job Duties:
Manages hardware/device strategy and partnerships.
Creates and implements a customer care plan including IT help desk support.
Determines customers' needs and desires.
Recommends the nature and scope of present and future product features by reviewing product specifications and requirements; appraising new product ideas and/or changes.
Assesses market competition by comparing the company's product to competitors' products.
Provides source data for product line communications by defining product marketing communication objectives.
Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
Brings new product features to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.
Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.
Determines product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.
Product Manager Skills and Qualifications:
Product Management, People Management, Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy and Excellent Communication Skills
Job Type: Full-time
Telecommunications: 3 years