Message Relay Services (MRS)

The CRTC defines MRS as text-based message relay services, specifically TTY and IP relay services:

Teletypewriter (TTY) relay service:  A TTY is a telephone-typewriter hybrid that transmits text-based messages to another TTY over the telephone network.  Also called "traditional message relay service" TTY relay service is a text-to-voice and voice-to-text relay service.  In a TTY relay service call, the relay operator communicates with the person who has a hearing or speech disability via TTY and with the person without a hearing or speech disability via voice.

Internet Protocol (IP) relay service:  IP relay service is also a text-to-voice and voice-to-text relay service.  In an IP relay service call, the relay operator communicates with the person who has a hearing or speech disability via text and the person without a hearing or speech disability via voice.  The person with a disability uses a device connected to the internet (e.g. computer, laptop, wireless device) or a text messaging application to reach the relay operator.  The person without a disability dials a toll-free number to reach the relay operator.


Services 

  • Turn-key outsourcing capabilities.  Cloud, On-Premise, or Hybrid
  • Traditional TTY MRS
  • IP Relay
  • SMS Text Relay
  • Video Relay

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