Message Relay Services (MRS)

The CRTC defines Message Relay Service (MRS) as text-based message relay services, specifically TTY and IP relay services:

 Message Relay Service,  tty internet solutions

Message Relay Service,  tty internet solutions

Teletypewriter (TTY) relay service:  A TTY is a telephone-typewriter hybrid that transmits text-based messages to another TTY over the telephone network.  Also called "traditional message relay service" TTY relay service is a text-to-voice and voice-to-text relay service.  In a TTY relay service call, the relay operator communicates with the deaf or hard of hearing person via TTY and with the person who is not deaf or hard of hearing via voice.

Internet Protocol (IP) relay service:  IP relay service is also a text-to-voice and voice-to-text relay service.  In an IP relay service call, the relay operator communicates with the deaf or hard of hearing person via text and the person who is not deaf or hard of hearing via voice.  The deaf or hard of hearing person uses a device connected to the internet (e.g. computer, laptop, wireless device) or a text messaging application to reach the relay operator.  The person who is not deaf or hard of hearing dials a toll-free number to reach the relay operator.


Services 

  • Turn-key outsourcing capabilities.  Cloud, On-Premise, or Hybrid
  • Platform supports MRS 9-1-1 calls
  • Traditional TTY MRS
  • IP Relay
  • SMS Text Relay
  • Video Relay

To learn how our Message Relay Service team can help your business meet its goals, contact us today!